Do you have questions about Chill, Babe Candle Co and our products?

How Can I Choose The Right Candle Size For Me?

When it comes to candles, size matters! Here is what we reccomed:

8oz - Best for larger spaces like living rooms

6oz - Best for smaller rooms like bedrooms, home offices.

Mini Tins - Better suited for small bathrooms.

How Long Does An Order Take To Arrive?

International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

What payment methods can I use?

Chill, Babe Candle Co accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal and Venmo

• Apple Pay, Google Pay, Meta, Shop Pay

Please note that your billing address must match the address on your credit card statement.

Can I purchase items with another currency?

Yes, you may select a currency based on your personal preference. When you select your country in the country selector at the bottom of our website (in the footer) or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.

Can I make changes to my order after it’s been placed?

We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.

How quickly will my order ship?

Shipping candles can be tricky! Please click here to read all about our shipping policy!

How To Return My Items?

To learn about our return policy, click here

How Can I Track My Order?

Once your order is shipped out, you will receive a tracking link/number. Click that link to  track your package.

Can I buy Wholesale?

We sure do! Click here to be taken to our wholesale page!

Why do the tops of my candle look bumpy after burning?

Due to the nature of soy/coconut wax, lumpy and bumpy tops after your first burn are common. The good news is that it’s 100% natural and will not affect how your candle burns. Just relight your candle and allow for a full melt pool to form. 

How do you work to be more eco-friendly?

The health of our planet is just as important to us as your health. So with that in mind, we use biodegradable soy/coconut wax, phthalate free fragrances, cotton wicks, and reusable/recyclable packaging! For more information, click here to read our blog post!

Why is my candle tunneling?

Candles start to tunnel when a full melt pool is not reached before you blow out your candle. When lighting your candle, allow the wax to melt long enough to have the wax melted in an even layer, edge to edge.

How do I ensure I get the most out of my candle?

We also want you to get the most out of your candles! Click here to read our blog post about good candle care practices.